In this episode of Upgrade to Luxury, Maddy and Alex dive into the subtle power of personal touches in the high-end client journey. Discover why handwritten notes, curated gifts, and genuine listening are redefining what luxury truly means today — and how you can apply these timeless gestures to create unforgettable brand experiences.

Want to go deeper? Explore The CocoSpark Method — our signature online training to craft high-impact, emotionally resonant experiences for premium clients. Link in bio.