We hear a lot about the need for digital transformation in the banking industry and, if nothing else, the COVID-19 experience is reaffirming for banks the importance of their digital identity and capabilities. But what does a true digital transformation look like for a financial institution, and what are the key ingredients needed to get it done?

Chris Skinner -- influential commentator, blogger and author -- discusses his new book, "Doing Digital," which highlights five banks that are leading the way in digital transformation, and why digital matters as the industry contends with the coronavirus pandemic.