This episode explores common time sinks in technical writing and practical solutions to streamline documentation workflows, with a focus on automation and AI tools.

Common time sinks identified:

Chasing reviewers and SMEs for feedback

Constantly shifting priorities and expectations

Version control and format conversions (especially markdown/Word)

Unproductive meetings

Documenting features too early (before testing is complete)

Tracking requests and managing follow-ups

Time zone coordination challenges

Working with poor or incomplete requirements

Solutions and strategies:

Content operations approach - Strategic framework examining people, processes, and technology in content production

Four solution categories:

Remove bottlenecks from processes

Reduce friction for collaborators

Delegate and spread workload

Automate repetitive manual tasks

AI and Intelligent Agents - Moving beyond traditional automation to tools that can adapt and make decisions

Implementation tips:

Focus on high-impact, repetitive tasks first

Track metrics to measure real-world impact

Use phased rollout approach

Maintain human oversight and accountability

Remember: augment, don't replace

TCUK Conference (Nov 24-25) - Presentation on automation in technical writing

New course launch: "Managing and Mastering Documentation Projects with AI" (pilot: Nov 3-4)

Cherryleaf is a technical writing services and training company. 

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