The Customer Experience Podcast

164. Firing Your Villains & Leading with Vulnerability w/ Heather Monahan


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Ignoring an antagonistic relationship at work is one of the worst things you can do — to yourself. Working with someone in a toxic situation can hinder your potential.

You need to learn how to fire your villain.

In this episode, I interview Heather Monahan, bestselling a uthor, renowned keynote speaker, and CEO at Boss in Heels LLC, about her story of creating confidence and overcoming villains. 

Join us as we discuss:
How Heather came to be fired from a job where she was successful
What it’s like to teach sales at Harvard
How to fire your villains 
How to provide value amidst changing markets and customers
What it means to set expectations for customer experience



Check out these resources we mentioned:
Heather Monahan on LinkedIn 
Heather Monahan on Twitter 
Overcome Your Villains 
Giftology and John Ruhlin 



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