Every year, the famed (and for some dreaded) golden quarter makes or breaks retailers. From Black Friday through to Christmas, demand spikes, operations strain, and customer expectations soar. But what really determines whether retailers thrive or stumble is what happens behind the scenes, in the warehouses, fulfilment centres and logistics networks that power every purchase.

In this episode of Retail Unpacked, we sit down with Clare Davies, managing director at logistics experts GXO, to uncover how retailers can build smarter, more resilient supply chains for peak 2025. 

In our conversation, we’ll explore the role of automation, AI, workforce planning, and scalable warehousing, as well as the crucial factor of collaboration between retailers and logistics partners. Whether you’re a category leader or a challenger brand, this conversation will give you practical insights on how to approach the golden quarter with confidence, not chaos.