In this episode, I speak with Garance Wattez-Richard, CEO of AXA Emerging Customers. Garance set up the business in 2016 as part of AXA insurance company to reach customers not traditionally served by insurance. It now has over 18 million customers in Asia, Africa, and Latin America. Previously, Garance led AXA's strategic efforts to better serve women customers.
If you've ever struggled to get senior management in your company to see the strategic opportunity of addressing women customers, then this episode is for you. Garance gives us a masterclass in creating practical change from the inside of a financial institution.
Garance was awarded the Schwab Foundation award for Corporate Social Intrapreneur in 2019, and the Geneva Association's first Women in Insurance award in 2020.