In this solo episode, I briefly introduce the idea of empathic design to create a learner persona to best help learning and development professionals understand their learners' needs.

First, I briefly explain the Empathic Framework created by Kouprie and Visser.

Then, I introduce another form of empathic design, an Empathy Map that was first introduced to me by Connie Malamed but has since been updated into a new Empathy Map Canvas by Dave Gray.

Finally, I share an article, Building Empathy and Developing Instructional Design Experience and Skills, written by my Ph.D. advisor, John Baaki, and Jennifer Maddrell (who I worked with on projects that included the personas mentioned in the article).

Connect with Heidi on LinkedIn: https://www.linkedin.com/in/heidiekirby/ or on my website: www.heidikirby.com

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