Most emergency management agencies struggle to find and sustain sufficient resources. Virtual Operations Support Teams (VOSTs) - remote groups of individuals who assist response agencies by leveraging social media resources in alternative ways - have begun to make important contributions to emergency management. Jim is a Public Information Officer assigned to a Type I Wildland Fire Incident Management Team. Marlita leads that team's VOST. In this Complete EM podcast episode, they discuss what they do, how they do it, and why their VOST provides tremendous value.