Claude Silver, VaynerMedia's first ever Chief Heart Officer, joined Morgan this week to get deep about understanding, empathizing and empowering others in our personal relationships and the workplace. She details her secrets to resetting herself and her own mind after connecting with people all day, every day. Claude's 3 things that 1UP her life outside of work are: motherhood, writing a book, & spending time with your core friends.

Key Takeaways

• Claude opens with how she learned snowboarding, her newest thrill

• Previous roles include head of digital strategy, and now that she’s a Chief Heart Officer - what does this mean? How can she bring empathy, courage and emotion to any situation she is in?

• Claude says she’s always been a mentor-coach: she loves developing and cheering people on. She studied psychology to become a social worker or therapist, but got a job offer in San Francisco in 1998 to change her career to “the internet”

• Met Gary in 2014 and started working with VaynerMedia as a client strategist but got tired of working in advertising in this way.

• Being a mom one thing she’s currently that she did not see in the cards. It is a sacrifice every single day, but it also brings her joy every single day.

• Spending quality time with your core group - in a different way from when one is incredibly busy. Morgan asks how Claude does this in a pandemic. Claude suggests having cocktails on-screen, even when you’re all in different time zones. Calls and FaceTime can be much more impactful than a text. 

• How does Claude reset? Especially with so many conversations on a daily basis.  Being with her head, being outside, cooking, listening to music fill her up

• 3 things about being a parent that she wishes she would have known: How different your sleep would be, watching a small human grow & develop every single day is incredible, making sure you check yourself as a parent.

• Even as an empathetic person, Claude thought she could be like this in parenthood, but nothing teaches you anything as well as parenthood. Parenthood has humbled Claude, helped her to be much kinder, more understanding, more empathetic, so her message to all parents is “We’re in this together.”

• Morgan asks Claude what she brings from parenthood into the workplace. She mentions the collaboration and the sharing of resiliency where she sees parallels between parenting and the workplace.

• Claude is writing a book about being the first Chief Heart Officer - writing about emotional optimism and leading with heart & leading with love. Claude worked with a book coach who really got on her case about doing her best work. She wants to bring about a revolution in the workplace and revolution in tenderness.