Is your business experiencing increased customer aggression? Safety expert Kristy Cork shares tips on managing angry or agitated customers. Then, Drea Mulligan from Sleeping Giant Brewery offers insights on creating a culture of caring for employees. Note: This episode was recorded on March 1, 2022. All information presented was in effect at that time. Please check with your local Public Health unit to confirm up-to-date prevention measures that are in place in your area. RESOURCES

Workplace Violence and Harassment Prevention and De-escalation

• 5 de-escalation tips when responding to agitated customers
• Workplace Violence and Harassment Toolbox
• Workplace Harassment Policy Checklist
• Reduce the risk of renewed COVID violence with these 5 steps
• Reporting Workplace Violence and Harassment Procedures Checklist
• Workplace Harassment Investigations in Small Businesses: Tips for Employers
• Violence and Harassment Prevention: Situational Awareness and De-escalation(half-day virtual workshop)
• Harassment and Violence Prevention for Managers and Committees/Representatives(2-hour eCourse)
• Partners in Prevention Health & Safety Conference & Trade Show 2022 Attend the conference session Violence and Harassment Prevention: De-escalation and Situational Awareness on May 3rd

Creating a Culture of Caring with Sleeping Giant Brewery

• Sleeping Giant Brewery
• Thunder Bay brewery eyes child-care expansion to help community (CBC.ca)

Contact Workplace Safety & Prevention Services

• Looking for Small Biz resources and more information? Visit the WSPS Small Business Centre
• Have health and safety questions? Contact the WSPS Duty Consultant by email [email protected] or call 1-877-494-WSPS (9777).
• Have questions about this podcast or show ideas? We'd love to hear from you! Contact [email protected]

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