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#170: How Large City CIOs are Building Responsive Government, Regional Collaboration, and Future Talent Pipelines [Big Sky, MT Airbnb Experience]
Featuring
- Mark Wittenburg, CIO of Raleigh
- Rob Lloyd, Deputy City Manager of San Jose
- Chris Stewart, former CIO of the City of Austin
Episode Highlights:
Building Responsive Government Services
- San Jose's two-pronged approach to responsiveness using IAP2 spectrum for public participation and human-centered design to truly understand community needs
- Austin's comprehensive accessibility initiatives ensuring digital services work for visually and hearing impaired residents and those facing language barriers
- How San Jose used data science to identify distinct service needs between affluent neighborhoods (quality of life issues) and less affluent areas (basic life needs like eviction prevention)
Regional Technology Collaboration
- Austin's pioneering combined transportation emergency communication center (CTEC) that brought multiple agencies together in one building with a unified system
- The extensive regional radio system managed by Austin that stretches across Texas, helping smaller communities access public safety technology
- How different state regulations in Arizona versus North Carolina require completely different approaches to addressing regional broadband challenges
Future Talent Pipeline Development
- San Jose's university internship program that transforms hundreds of students into future stars who remain with the organization 3-5 years later
- How public sector organizations can win the talent war with tech giants by emphasizing career legacy of purpose and impact over perks
- The critical importance of building managers' skills in hybrid work environments where effective leadership directly impacts retention
Transforming Technology Culture
- Austin's strategy for addressing interim management positions and systematically prioritizing critical hires during staffing shortages
- How Raleigh transformed its external website and job descriptions to better showcase innovative work and create excitement about joining the team
- The "three things" approach to developing IT professionals: technical knowledge, work ethic, and relationship skills that "accelerate like rockets"
Timestamps
(00:00) Intro
(01:22) Hyper-responsive government services with equity in San Jose
(03:16) Austin's equity initiatives and digital accessibility
(06:03) San Jose's COVID response and digital inclusion efforts
(07:55) Regional technology collaboration in Austin
(10:20) Differences between technology implementation in Tempe and Raleigh
(13:22) Building robust talent pipelines in Silicon Valley
(18:12) Austin's focus on culture change and managerial development
(21:33) Mission-driven recruitment versus competing with tech giants
(24:13) Modernizing job descriptions and external websites
(33:07) Developing leadership skills and relationship-building
(41:24) Innovative water management technologies in Raleigh
Connect
- 🤝 Connect on LinkedIn: https://www.linkedin.com/in/jtoste/
- 🐦 Connect on Twitter: https://x.com/thejoetoste
- 🏛️ Follow on LinkedIn Company: https://www.linkedin.com/company/techtables/
- 📽️ Subscribe here: https://www.youtube.com/@techtables
Partners
Thanks to our friends at SentinelOne for being our Podcast & Newsletter Partner
- SentinelOne: Learn how SentinelOne empowers this state to stay secure: https://assets.sentinelone.com/ghe/sentinelone-empowers
- Verizon Frontline: The advanced network that keeps first responders connected when it matters most. Check out the solutions built for first responders: https://www.verizon.com/business/solutions/public-sector/public-safety/
- Carahsoft: Did you know TechTables is on the Carahsoft Master Contract? Speak to your Carahsoft rep today about special discount pricing only through the TechTables + Carahsoft partnership, and email [email protected] if you have any questions!
Whenever you’re ready, there are 4 ways you can connect with TechTables:
1. 📬 The TechTables Newsletter: Join our thriving community of senior technology leaders by subscribing to the TechTables Newsletter. Gain early access to the latest episodes, industry insights, and exclusive event updates.
Join now: https://www.techtables.com/
2. 🤝 The Collaboratory: The Exclusive Peer Network for Senior Technology Leaders in Public Sector, nationwide. The Collaboratory is a 100% Public Sector, Vendor-Free Private Community where you can connect, share strategies, and drive innovation alongside peers through monthly virtual meetings and our annual national event.
CXOs Only Join Now: The Collaboratory: https://www.techtables.com/collaboratory
3. 🎥 Live Events: Join us at TechTables live events—whether hosted by us, in partnership with industry leaders, or private roundtables with The Collaboratory — we bring together senior technology leaders. Experience exclusive networking, collaborative sessions, and inspiring discussions that spotlight and elevate public sector leadership.
See Upcoming Events: https://www.techtables.com/
4. 🤝 The Better Together Series: a virtual podcast series where TechTables partners with leading CXOs and vendor partners for candid conversations that showcase real-world solutions, spark innovation, and drive industry action. Email me at [email protected]
View all episodes
By Joe Toste
5
2424 ratings
Featuring
- Mark Wittenburg, CIO of Raleigh
- Rob Lloyd, Deputy City Manager of San Jose
- Chris Stewart, former CIO of the City of Austin
Episode Highlights:
Building Responsive Government Services
- San Jose's two-pronged approach to responsiveness using IAP2 spectrum for public participation and human-centered design to truly understand community needs
- Austin's comprehensive accessibility initiatives ensuring digital services work for visually and hearing impaired residents and those facing language barriers
- How San Jose used data science to identify distinct service needs between affluent neighborhoods (quality of life issues) and less affluent areas (basic life needs like eviction prevention)
Regional Technology Collaboration
- Austin's pioneering combined transportation emergency communication center (CTEC) that brought multiple agencies together in one building with a unified system
- The extensive regional radio system managed by Austin that stretches across Texas, helping smaller communities access public safety technology
- How different state regulations in Arizona versus North Carolina require completely different approaches to addressing regional broadband challenges
Future Talent Pipeline Development
- San Jose's university internship program that transforms hundreds of students into future stars who remain with the organization 3-5 years later
- How public sector organizations can win the talent war with tech giants by emphasizing career legacy of purpose and impact over perks
- The critical importance of building managers' skills in hybrid work environments where effective leadership directly impacts retention
Transforming Technology Culture
- Austin's strategy for addressing interim management positions and systematically prioritizing critical hires during staffing shortages
- How Raleigh transformed its external website and job descriptions to better showcase innovative work and create excitement about joining the team
- The "three things" approach to developing IT professionals: technical knowledge, work ethic, and relationship skills that "accelerate like rockets"
Timestamps
(00:00) Intro
(01:22) Hyper-responsive government services with equity in San Jose
(03:16) Austin's equity initiatives and digital accessibility
(06:03) San Jose's COVID response and digital inclusion efforts
(07:55) Regional technology collaboration in Austin
(10:20) Differences between technology implementation in Tempe and Raleigh
(13:22) Building robust talent pipelines in Silicon Valley
(18:12) Austin's focus on culture change and managerial development
(21:33) Mission-driven recruitment versus competing with tech giants
(24:13) Modernizing job descriptions and external websites
(33:07) Developing leadership skills and relationship-building
(41:24) Innovative water management technologies in Raleigh
Connect
- 🤝 Connect on LinkedIn: https://www.linkedin.com/in/jtoste/
- 🐦 Connect on Twitter: https://x.com/thejoetoste
- 🏛️ Follow on LinkedIn Company: https://www.linkedin.com/company/techtables/
- 📽️ Subscribe here: https://www.youtube.com/@techtables
Partners
Thanks to our friends at SentinelOne for being our Podcast & Newsletter Partner
- SentinelOne: Learn how SentinelOne empowers this state to stay secure: https://assets.sentinelone.com/ghe/sentinelone-empowers
- Verizon Frontline: The advanced network that keeps first responders connected when it matters most. Check out the solutions built for first responders: https://www.verizon.com/business/solutions/public-sector/public-safety/
- Carahsoft: Did you know TechTables is on the Carahsoft Master Contract? Speak to your Carahsoft rep today about special discount pricing only through the TechTables + Carahsoft partnership, and email [email protected] if you have any questions!
Whenever you’re ready, there are 4 ways you can connect with TechTables:
1. 📬 The TechTables Newsletter: Join our thriving community of senior technology leaders by subscribing to the TechTables Newsletter. Gain early access to the latest episodes, industry insights, and exclusive event updates.
Join now: https://www.techtables.com/
2. 🤝 The Collaboratory: The Exclusive Peer Network for Senior Technology Leaders in Public Sector, nationwide. The Collaboratory is a 100% Public Sector, Vendor-Free Private Community where you can connect, share strategies, and drive innovation alongside peers through monthly virtual meetings and our annual national event.
CXOs Only Join Now: The Collaboratory: https://www.techtables.com/collaboratory
3. 🎥 Live Events: Join us at TechTables live events—whether hosted by us, in partnership with industry leaders, or private roundtables with The Collaboratory — we bring together senior technology leaders. Experience exclusive networking, collaborative sessions, and inspiring discussions that spotlight and elevate public sector leadership.
See Upcoming Events: https://www.techtables.com/
4. 🤝 The Better Together Series: a virtual podcast series where TechTables partners with leading CXOs and vendor partners for candid conversations that showcase real-world solutions, spark innovation, and drive industry action. Email me at [email protected]