Insurance is one of those things that customers don’t really like to think about buying. They know they need it, but they don’t really want to pay for it and that leads to a fractured experience. How can digital transformation be used to create stronger customer relationships and engagement?

Monica Caldas has spent much of her career creating digital solutions and influencing innovation at one of the world’s largest companies, GE. In her role as global CIO for GE Transportation, she’s helped drive how the transportation industry uses data and digital services to grow revenue. Now, she’s helping shape the future of insurance as EVP and Chief Information Officer, Global Retail Markets at Liberty Mutual.

 

She talks about what digital transformation means to her, how Liberty Mutual is trying to change customers’ relationships with insurance, and the role of AI in digital transformation.

 

Resources:

• linkedin.com/in/monicacaldas

Learn more and get the full show notes at: 3PillarGlobal.com