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174: Sonia Karamagi Kasagga - Elevating Customer Experience through Personalisation and Internal Sensitization
Sonia Karamagi Kasagga is the Head of Customer Experience at Stanbic Bank Uganda.
With close to two decades of hands-on management experience in the banking sector, Sonia is dedicated to creating seamless and personalized solutions that exceed customer expectations.
In this episode, she unpacks what it takes to build a winning customer-centric culture.
https://www.businessmic.com/sonia-karamagi-kasagga/
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By Daudi Mugabi
5
55 ratings
Sonia Karamagi Kasagga is the Head of Customer Experience at Stanbic Bank Uganda.
With close to two decades of hands-on management experience in the banking sector, Sonia is dedicated to creating seamless and personalized solutions that exceed customer expectations.
In this episode, she unpacks what it takes to build a winning customer-centric culture.
https://www.businessmic.com/sonia-karamagi-kasagga/