How does a 911 operator manage the staggering stress of her job? What essential oils can be used to address a chronic overdose of adrenaline? How can a mere mortal manage dealing with the tramas that happen to people on the worst day of their lives? What is it like to be one of these unsung, unrecognized heros? What did Raquel use to help herself and other 911 operators on a daily basis? The stories from this unsung hero will blow your mind, and you will be forever grateful for her truly spiritual service.