The Customer Experience Podcast

178. Protecting Your Time by Gating Your Email Inbox w/ Andy Mowat


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In the face of ever-increasing digital noise and pollution, we need solutions …
and today’s guest has been hard at work on one based on these three beliefs …
1. You should determine how people can reach you.
2. You should decide what your attention is worth - and who benefits.
3. Charging unknown senders a small cost leads to better connections.
To help us take back control of our attention, our guest, Andy Mowat, serves as founder and CEO (Chief Email Officer) at Gated.
What we discussed:
Defining customer service
The problem of digital pollution
Limiting access to and monetizing our attention for the benefit of nonprofits
The manifesto and shared belief
The value of higher education & alternatives  


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