Devchat.tv Episode Roundup

179 FS Reducing Churn with Steven Bristol

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02:06 - Steven Bristol Introduction

  • Twitter
  • Blog
  • LessEverything
  • LessAccounting
  • LessFilms
  • LessConf
  • LessChurn

    • 02:32 - “Churn”

    03:08 - The Genesis of LessChurn

    04:04 - How does it work?

    06:45 - SaaS Products

    • Benchmarks

      • 09:41 - Steven’s Background

      • Alan Branch

        • 10:58 - The SaaS Path (Advice)

        • The 37Signals Blog
        • Bacon Biz Conf
        • LaunchRocket

          • 18:36 - Churn University

          21:48 - Outbound

          24:14 - Pricing

          26:43 - Customer Trust

          32:44 - The Psychology of Churn

          34:54 - Zombie Revenue

          36:28 - Keeping Customers Around

          • Onboarding
          • Mandatory Field Feedback

            • Picks

            Why Johnny Can't Brand: Rediscovering the Lost Art of the Big Idea by Bill Schley (Philip)

            MOO (Jonathan)
            Tend (Steven)
            Free Will by Sam Harris (Steven)
            Peter Kirn: Alchemy synth is now a part of Logic Pro X; here’s what’s new (Steven)
            less_interactions (Steven)
            Contacts+ (Reuven)

             

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