Jim Smith is the Information Technology Security Specialist at Decisely, a company that offers HR services to brokers and small businesses. Jim has worked in IT for the last 15 years, ranging from Customer Service Specialist, to QA Tester, to Technical Engineer in his current role at Decisely. Jim also has a Bachelor of Science in Cybersecurity from Kennesaw State University and is a certified Harley Davidson Factory Technician.

Jim is going to explain why security needs to focus on people over tech, why we need to treat people in the service industry better to solve customer service issues, and what every good security policy requires to be effective.