[Download this episode](http://www.buzzsprout.com/15622/110180-bootstrapped-episode-18-special-guest-chase-clemons-on-bootstrapped-support.mp3 "Bootstrapped.fm episode 18"), in which Ian and Andrey sit down with special guest Chase Clemons of [SupportOps](http://supportops.co/) to discuss customer service for bootstrappers. We also get an [Uberdeck](http://www.uberdeck.com/) update on leaving beta and pricing strategy. This episode is being cross released on both Bootstrapped.fm and [Support Ops Podcast](http://supportops.co/podcast/). Check them out! [37Signals](http://37signals.com) [Support Ops](http://supportops.co/) and the [Support Ops Podcast](http://supportops.co/podcast/) [Uberdeck](http://uberdeck.com) is released! Andrey's [Essential Voice Recorder](https://play.google.com/store/apps/details?id=com.antair.android.voicerecorder&hl=en) - type notes while you record audio (Android) [Basecamp Mobile](https://basecamp.com/mobile) [Bootstrapped customer service](http://discuss.bootstrapped.fm/t/customer-support-when-bootstrapped/59) and [using self service walls](http://discuss.bootstrapped.fm/t/you-need-a-support-funnel-to-go-with-your-sales-funnel/413) threads on discuss.bootstrapped.fm [Pingdom](https://www.pingdom.com/) [Amazon Prime](http://www.amazon.com/Amazon-Services-LLC-Prime/dp/B00DBYBNEE) - Love the prime, buy the prime!!!! (Ian) [GetSatisfaction](http://getsatisfaction.com/) [CoSupport](http://cosupport.com/) [Support Ops Hangouts](http://supportops.co/hangout/) - Watch Chase live every Monday