On this episode of Driving Insights we dive deep into the Seven Controllables that form the backbone of a thriving service department. We explore how mastering these crucial elements can transform your financial performance, boost efficiency, and elevate customer satisfaction. From managing expenses to optimizing calendar utilization, this episode provides actionable strategies for service managers to take control of their department's profitability. Whether you're a seasoned professional or new to the role, you'll gain valuable insights to navigate the complex world of service department finances and drive your operation to new heights of success.

Episode 18 Homework - ⁠⁠Download