Organizations are increasingly looking to reader support as a primary revenue stream. In an analysis of almost 2000 domains in our network, 29% of those sites had some kind of paywall. While paywalls are one option for reader revenue, they aren’t the only one. Danya Henninger, Editor at Billy Penn, explains their membership philosophy of going directly to readers for support. “The message for our membership program is that we care about you, each individual person who reads our stories. We care what you think about us and about how we report,” Danya said. “And we want your feedback.”

Danya talks with us about the channels where Billy Penn connects with readers, the role newsletters play in building loyalty, and how the “returning visitors” metric connects to membership potential. Sachin and Andrew discuss the efficacy of paywalls, their perspectives on reader revenue as company founders, and how it ultimately comes down to forging relationships. Plus, they go +1/-1 on reader support methods and membership perks. Subscribe to The Center of Attention on Apple Podcasts, Google Podcasts, Spotify, or Stitcher.