Ash Patel talks with Troy Koss who is the Director of SRE at CapitalOne, an early adopter of DevOps and SRE in the banking sector. He shares insights on working in regulated industries like banking telecom with his early work experience being at Verizon, a US telecom. Troy shares his thoughts on building stronger SRE individual contributors and emphasizes the importance of education as pivotal to ongoing reliability success.

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