In this episode of Coach Business, we're talking with Operations and Systems Strategist, Nikki McKnight about creating systems that work.

And more importantly, how to make the operations and systems in your business work better for yourself, your clients, and overall - regardless of which stage you're in.

We get into:

- Some must-ask questions

- The purpose and value of a quick-fix

- Collecting data to understand what is happening and why

- Nikki's wholehearted belief in the FAFO method

- How understanding the Contribution Pyramid will change how you hire and think about support

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Prefer video (with closed captioning)? Head to YouTube: https://youtu.be/oeTE7lasaiw

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Nikki McKnight (she/her) is an operations and systems strategist for creatives who want to develop operations & systems that create industry-leading experiences for their clients.

With over 15 years in operations, Nikki's superpower is making the complex simple, whether she's building high-performing teams, upgrading communication processes, or quietly geeking out over experience design.

When she’s not orchestrating logistical magic, she reads queer romance novels, builds Lego sets, and co-hosts the romance podcast "[First Dates & Soulmates](https://firstdatesandsoulmates.substack.com/)"—because successful millennials need hobbies too, right?

Connect with Nikki:

Newsletter sign up = https://theopsshop.biz/fafo/

LinkedIn = https://www.linkedin.com/in/nikkimcknight/

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