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Dawn Kennedy talks with Chris Deferio, founder, owner, and consultant at Keys to the Shop,  Podcast + Consulting for Coffee Shops. Chris shares his experiences and valuable tips for customer retention, the unique challenges faced in daily customer interactions, and the importance of setting boundaries to avoid burnout.   Dawn and Chris discuss hospitality, customer service, and business dynamics in the specialty coffee industry.

Who is  Chris Deferiot, and whom does he serve? (00:50)

The Unique Challenges of Running a Coffee Shop (01:24)

Balancing Personal Life and Business in Hospitality (03:52)

Creating systems and boundaries to prevent burnout. (5:42)

The evolution of coffee culture and what it means for shop owners. (6:22)

The Importance of Business Plans in Coffee Shops (08:32)

The Role of Third Spaces in Coffee Culture (16:22)

Navigating Industry Trends and Customer Expectations (21:02)

Understanding and serving different types of customers effectively. (31:50)

Conclusion and Contact Information (37:02)

Website: https://keystotheshop.com/

Instagram: https://www.instagram.com/keystotheshop/

LinkedIn: https://www.linkedin.com/in/chris-deferio-269b455/

YouTube: https://www.youtube.com/@keystotheshop

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