Shorouk Ali is a dedicated researcher and seasoned CX professional boasting over a decade of expertise across diverse industries such as Banking, F&B, Real Estate, Consulting, and Healthcare.

In this episode, she delves into the crucial role of customer insights and their impact on enhancing the customer experience. Gain valuable insights on leveraging this knowledge to elevate organizational strategies for superior customer satisfaction.

https://www.businessmic.com/shorouk-ali