Payments used to be invisible infrastructure. Today, they’ve become the front door of the customer experience, shaping how businesses sell, get paid, and ultimately survive. 

From clunky, single-channel transactions to seamless, omnichannel journeys and embedded finance, the shift isn’t just technological, it’s a complete rethink of how money moves through a business.

In this episode, I’m joined by Robert Wesley, someone who’s had a front-row seat to that transformation. From scaling payments at GoDaddy/Poynt to building partnerships across the ecosystem, Robert understands both the complexity behind the scenes and the reality on the ground for small businesses. 

This is a conversation about what the industry is building, and what SMBs actually need.

Enjoy!