Once a video game has been released, how do you keep track of all the discussions surrounding it? How do you gather actionable feedback to improve the game? How do you keep a conversation between developers and players going? And how do you make sure that a game’s community stays engaged and informed?

In this episode of Behind Massive Screens, Petter and Dóri meet Daria Ilyina, Community Developer at Massive Entertainment for Tom Clancy’s The Division 2, to find out more about how their job works.