On this episode of Driving Insights we challenge the long-standing reliance on Hours Per RO as the gold standard for measuring service department performance. We expose the hidden pitfalls of this metric and introduce a more comprehensive approach to evaluating success. Learn how shifting your focus can lead to improved customer satisfaction, increased loyalty, and long-term profitability. We'll explore alternative metrics that provide a holistic view of your operations and offer practical strategies for implementing these changes in your service department. Whether you're a seasoned manager or new to the industry, this episode will transform the way you think about performance measurement in fixed operations.

Episode 19 Homework - ⁠⁠Download