What happens when your bank account goes online? This episode explores how retail banking is changing to meet the needs of modern customers. Discover why banks are racing to adopt digital-first strategies and how this impacts your banking experience. From AI-powered chatbots to the rise of mobile banking, we examine the technologies driving this revolution and what they mean for the future of finance. We'll also look at the challenges banks face in balancing digital convenience with security and the importance of financial inclusion in the digital age.