<p>This week we chat to Dan Turner, CEO of Unity 4, to look at why good data is key to making a good call centre. We touch upon conversion rates, speed, ways to improve performance, and exceptions to the rule... </p>

This week we chat to Dan Turner, CEO of Unity 4, to look at why good data is key to making a good call centre. We touch upon conversion rates, speed, ways to improve performance, and exceptions to the rule...

<p>This week we chat to Dan Turner, CEO of Unity 4, to look at why good data is key to making a good call centre. We touch upon conversion rates, speed, ways to improve performance, and exceptions to the rule...&nbsp;</p>

19 - Why Good Data Leads To Good Call Centres (with Dan Turner)

Welcome to B2C Lead Gen. On this podcast you'll take a deep dive into the world of B2C lead generation and discover tactics, advice and in-depth information from experts who operate and dominate in this market.

The content is a blend of conversations, interviews, and fireside chats with B2C industry experts.

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Welcome to B2C Lead Gen. On this podcast you'll take a deep dive into the world of B2C lead generation and discover tactics, advice and in-depth information from experts who operate and dominate in this market. The content is a blend of conversations, interviews, and fireside chats with B2C industry experts.

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19 - Why Good Data Leads To Good Call Centres (with Dan Turner)

19 - Why Good Data Leads To Good Call Centres (with Dan Turner)