Doug Start is the Director of Information Technology for the City of Grand Rapids, Michigan. After graduating with a bachelor’s degree in business education, Doug pursued a career as a teacher. Eventually, he would start teaching himself the skills that would transition him into the IT department.

Doug is passionate about mentorship and collaboration. To him, every business is a relationship business. Today we’ll hear Doug share his insights on the unique aspects of working for the government, the great changes they’ve been implementing, and how they manage budget restrictions. We also hear about the transformation he helped lead in order to scale effectively.