Richard Carson, author of the best-seller The Book of Change and an experienced public sector leader joins the show to explore the evolving landscape of organizational change management. Drawing on over 30 years of experience across local, regional, and state government, he shares why effective change isn’t about technology alone—but how organizations adopt and adapt around it. From the bureaucratic hurdles of public service to the psychological toll of transformation, the conversation digs into why most change initiatives fail—and how a bottom-up, empathetic approach can drive lasting impact.