The biggest thing that’s going to prevent you from being able to scale your business is your lack of processes.

Processes are a group of steps that make up a procedure for performing some kind of task. It’s how you do your work.

You don’t have a process unless it’s written down.

You know how you do your work in your mind, but you end up skipping steps, making mistakes, and you have no list of procedures to pass on to someone you hire as you grow.

Everything you do should have a process.