Navigating the Customer Experience

196: Unleashing the Power of AI in Customer Support: Transforming the Future of Service Experience with Declan Ivory


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Declan Ivory Intercom’s Vice President of Customer Support is an experienced senior leader with a passion for building and developing high-performing teams and applying digital technologies to support organizations through major business transformation.  

Prior to sharing his operational expertise and strong leadership to support the growth of Intercom’s customer support team, over the last 10 years, Declan has held senior support leadership roles with Amazon Web Services, Tableau Software and Google Cloud.  

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