In this second batch of HITEC interviews, Susan invites a new group of hotel tech leaders into the Top Floor recording booth to deliver their best Elevator Pitches—and a few unforgettable stories. From AI-powered concierges to spa booking solutions and a piano-playing manager who couldn't play piano, this episode blends industry insight with plenty of personality. Plus, you'll find out exactly how a monkey became part of a hotel's guest communication demo.

Featured guests:

James Hansen, Vice President of Business Development, REECO

Eric Lutz, Co-Founder & CEO, OLIVE

Shawn Tarter, President, RealTime Reservation

Mark Cederloff, CEO, VSR Network Technologies

Mike Medsker, Founder, SIV

Jen Barnwell, President, Curator Hotel & Resort Collection

Tess McGoldrick, Senior Vice President, Travel & Hospitality, Revenue Analytics

Tanya Pratt, Global Vice President, Oracle Hospitality

Stephen Chen, CEO, Phunware