Brenden Elwood, Vice President of Market Research at CivicPlus and a City Councilor in North Bend, Washington joins the show to unpack the latest insights from CivicPlus’ nationwide resident research. We explore what drives citizen satisfaction and trust in local government, from proactive communication to transparent service delivery. We also discuss how accessibility and user experience directly shape public perception, and why digital inclusivity is more than just a compliance checkbox, it’s a cornerstone of good governance.