Is AI the savior or the death knell for CX? Micah Solomon, a customer service consultant, keynote speaker, and author, came on the AI:IRL podcast to discuss building great customer experiences using AI.

Is AI the savior or the death knell for CX? Micah Solomon, a customer service consultant, keynote speaker, and author, came on the AI:IRL podcast to discuss building great customer experiences using AI.

Is AI the savior or the death knell for CX? Micah Solomon, a customer service consultant, keynote speaker, and author, came on the AI:IRL podcast to discuss building great customer experiences using AI.

2. Building Great Customer Experiences Using AI w/ Micah Solomon

CXNext is a podcast dedicated to unlocking your full CX potential and rethinking how we engage customers. If you’re a leader in the industry looking to gain expert insight and catalyze action, this is the podcast for you. By fostering a growing community built around CX excellence, our goal is to redefine the future of engagement together. 

Episodes will feature topics like: customer experience (CX), employee engagement, omni-channel engagement, AI self service, agent productivity and more.

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Marketing

CXNext is a podcast dedicated to unlocking your full CX potential and rethinking how we engage customers. If you’re a leader in the industry looking to gain expert insight and catalyze action, this is the podcast for you. By fostering a growing community built around CX excellence, our goal is to redefine the future of engagement together. Episodes will feature topics like: customer experience (CX), employee engagement, omni-channel engagement, AI self service, agent productivity and more.

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2. Building Great Customer Experiences Using AI w/ Micah Solomon

2. Building Great Customer Experiences Using AI w/ Micah Solomon