Welcome to the second episode of CX Appeal. 
In this episode, Louise Wright is joined by Netcall's Customer Solutions Director Dave Amps. They discuss the differences between multichannel and omnichannel customer service. And why there's so much confusion in the industry about the two terms.
If you enjoy the podcast and would like more detail, head over to netcall.com/blog where the debate continues.

Welcome to the second episode of CX Appeal. In this episode, Louise Wright is joined by Netcall's Customer Solutions Director Dave Amps. They discuss the differences between multichannel and omnichannel customer service. And why there's so much confusion in the industry about the two terms. If you enjoy the podcast and would like more detail, head over to netcall.com/blog where the debate continues.

#2 CX Appeal // Multichannel vs. Omnichannel with Dave Amps

Netcall podcasts talk about our innovative technology which helps organisations to transform their customer engagement and enable digital transformation faster and more efficiently. For more information head over to https://www.netcall.com.

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#2 CX Appeal // Multichannel vs. Omnichannel with Dave Amps

#2 CX Appeal // Multichannel vs. Omnichannel with Dave Amps