A career in HR isn’t for everyone. Just ask Elisa Garn—she turned down the opportunity to work in HR three times before a change in perspective changed, well, everything. Sixteen years later, she’s grateful to have had the opportunity to influence people's lives—both in and outside the workplace.

We sat down with Elisa, now a Vice President of Digital Brand at GBS Benefits and Executive Director at Utah SHRM, to find out how HR professionals can shape the employee experience—and be a positive driver of engagement.

We also discussed:

• How she defines human experience and how it’s different from employee experience