Ian is joined by a his mentor Michael Green, a "real" customer support engineer at Transistor who is "not AI". This week, Michael celebrates getting back to inbox zero but misses his home recording set-up, while Ian talks detective work for customers and chasing wild geese for his coding project. Both present findings on quirks of modern podcasting: Does anyone offer private video features? And what's up with those pesky episode numbers?

Timestamps

• (00:00) - Intro

• Podnews Episode Numbers FAQ
• The tag
• Transistor.fm

Other Notes

• Since recording this episode, I've discovered that Overcast also supports episode numbers!