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#2 - Training Techs to Deliver a Kick-Ass Customer Experience -with Tim Butler
In this podcast episode, Tanya Wilsom interviews Tim Butler, a service manager, about the importance of training technicians to provide excellent customer service. They discuss the significance of instilling a culture of accountability and excellence among technicians, the role of teamwork in enhancing performance, and the importance of recognizing and rewarding good work. Tim shares his approach to training new technicians, emphasizing the need for a supportive environment where team members uplift each other. He also offers advice for service managers on how to connect with their teams and foster a positive work culture.
Things We Learn From This Episode:
- Training technicians goes beyond just technical skills.
- Creating a culture of excellence is crucial for accountability.
- Technicians should treat customers like family.
- Peer correction among technicians enhances performance.
- Recognition and rewards motivate technicians.
- Transparency builds trust between managers and technicians.
- Understanding personal backgrounds helps in uplifting team members.
- A supportive environment fosters teamwork and growth.
- Good customer experiences lead to positive reviews.
- Service managers should be approachable and human.
🎧 Thanks for Listening to Handle The Sh!T!
If today’s episode fired you up or hit home, send it to someone in the field who needs to hear it.
We’re building something bigger than a business — we’re raising the bar for this industry.
👉 Don’t forget to follow the show so you never miss an episode.
👉 Drop us a review — it helps more badass pros find us.
👉 Got an idea, question, or story to share? We’d love to hear it.
🔗 Connect With Us:
🌐 Website: HomeFieldOnsite.com/East-Valley
📸 Instagram: @HomeFieldEastValley
📘 Facebook: @HomeFieldEastValley
🎵 TikTok: @WeDoEpicShit
🎥 YouTube: @homefieldeastvalley
🐦 X (Twitter): @HomeFieldEastValley
💼 LinkedIn: Tanya Merritt Wilson
📧 Email: [email protected]
Handle The Sh!T! is powered by HomeField East Valley — where septic gets done right, and business gets handled.
#HandleTheShitPodcast #HomeFieldEastValley #SepticStrong #WastewaterWarriors #TradesTalk #WeDoEpicShit #HandleTheShit
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By Tanya Wilson & The Crew at HomeField East ValleyIn this podcast episode, Tanya Wilsom interviews Tim Butler, a service manager, about the importance of training technicians to provide excellent customer service. They discuss the significance of instilling a culture of accountability and excellence among technicians, the role of teamwork in enhancing performance, and the importance of recognizing and rewarding good work. Tim shares his approach to training new technicians, emphasizing the need for a supportive environment where team members uplift each other. He also offers advice for service managers on how to connect with their teams and foster a positive work culture.
Things We Learn From This Episode:
- Training technicians goes beyond just technical skills.
- Creating a culture of excellence is crucial for accountability.
- Technicians should treat customers like family.
- Peer correction among technicians enhances performance.
- Recognition and rewards motivate technicians.
- Transparency builds trust between managers and technicians.
- Understanding personal backgrounds helps in uplifting team members.
- A supportive environment fosters teamwork and growth.
- Good customer experiences lead to positive reviews.
- Service managers should be approachable and human.
🎧 Thanks for Listening to Handle The Sh!T!
If today’s episode fired you up or hit home, send it to someone in the field who needs to hear it.
We’re building something bigger than a business — we’re raising the bar for this industry.
👉 Don’t forget to follow the show so you never miss an episode.
👉 Drop us a review — it helps more badass pros find us.
👉 Got an idea, question, or story to share? We’d love to hear it.
🔗 Connect With Us:
🌐 Website: HomeFieldOnsite.com/East-Valley
📸 Instagram: @HomeFieldEastValley
📘 Facebook: @HomeFieldEastValley
🎵 TikTok: @WeDoEpicShit
🎥 YouTube: @homefieldeastvalley
🐦 X (Twitter): @HomeFieldEastValley
💼 LinkedIn: Tanya Merritt Wilson
📧 Email: [email protected]
Handle The Sh!T! is powered by HomeField East Valley — where septic gets done right, and business gets handled.
#HandleTheShitPodcast #HomeFieldEastValley #SepticStrong #WastewaterWarriors #TradesTalk #WeDoEpicShit #HandleTheShit