The Health System CXO Podcast

2: Treating Patients and Each Other Like Family – Conversation with Dr. Tom Mihaljevic, CEO, Cleveland Clinic


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In this episode of Fireside Chat, we sat down with Dr. Tom Mihaljevic, CEO of Cleveland Clinic. Dr. Mihaljevic took some time to discuss family culture, global expansion, technology in medicine, and Cleveland Clinic’s five-year plan.
Transcription
Tom Mihaljevic 0:02
I believe it is always challenging. But I think the underlying culture, the culture that attracted me to Cleveland Clinic that has been here pretty much since the inception of Cleveland Clinic has been pretty much a family culture. We're a very egalitarian organization. And so when I stepped into my role over two years ago, it was relatively easy to articulate, articulate the ethical framework for decision making in our organization and our ethical framework that anyone can relate to is fairly simple. We treat our patients and each other like a family, and we treat Cleveland Clinic as our home.

Gary Bisbee 0:44
That was Thomas Malevich, President and CEO of Cleveland Clinic and I'm Gary Bisbee. This is Fireside Chat. Dr. Mihaljevic was responding to a question about maintaining the Cleveland clinic's family culture in the face of its growth to 70,000 employees and medical schools. Cleveland Clinic will celebrate its 100th anniversary next year in 2021. It's a multi hospital multi country health system and one of the US is largest. Dr. Mihaljevic grew up in Croatia and he practiced as a cardiothoracic surgeon. He's in his second year as CEO, as you listen to the conversation, look for the three basic principles underlying the Cleveland clinic's five year plan, including what will not change, but also for his response to the question of leadership learnings from his international experiences. Let's join the conversation.

Well welcome, Dr. Mihaljevic. It's good to have you here. Tom.

Tom Mihaljevic 1:39
Thank you very much.

Gary Bisbee 1:39
Appreciate your time. I know you're exceptionally busy. So this is terrific. Well, why don't we get right into the podcast? Could you describe the Cleveland Clinic it's always fun to hear the CEO describe it because it's usually different than the printed material.

Tom Mihaljevic 1:55
Well, Cleveland Clinic is a wonderful organization. So coming from a CEO who's very bias. It is an international integrated healthcare delivery system. It is physician-led. It has always been physician-led. It is abo

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