How I Fixed It

#2 User-Focused Design Without Users - Hanna Kyowki | Cove


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Hanna is the cofounder of Cove, a startup building an app to prevent mental crises. We talk more about her experiences designing this app while not being able to talk to mental health patients (due to ethics restrictions). She definitely found creative ways to get around that problem!  


To learn more about Hanna's company, visit https://www.youtube.com/watch?v=pQ5TZ-2vn0I  

P.S. Some fancy words Hanna used:
- UI design = user interface design. Making decisions about the literal visuals users see (ex: a blue button or a red one?)
- UX design = user experience design. Making decisions about the overall process users have (ex: is it easier to sign in with email or with Google?)  

Timeline:
0:00 Intro
1:00 How did you start?
3:34 What's your background?
4:45 Design tips in healthcare
8:32 User interview issues
10:45 User interview alternatives
13:37 Handling mixed feedback
20:55 Any big failures?

...more
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How I Fixed ItBy Madhav Malhotra