How are customer experience strategies designed, and how should an organization approach their customers? In our latest podcast, Timo Pätiälä, Managing Director of Hellon tells about Hellon's projects in London. Hellon is a Finnish customer experience and service design consultancy that has worked with large UK clients such as Vodafone and the National Health Service (NHS). Service design as a discipline is growing fast, and there are a lot of companies offering services. How does a Finnish company make it in London where competition is fierce? Listen on Soundcloud!

https://www.hellon.com/

Creative Finland has received funding from the European Social Fund (ESF).