Peggy has written thousands of articles first as a daily journalist and now as a training and writing consultant. Her most recent work is focused on the value of human expertise in knowledge management in an age of machine learning and artificial intelligence. Her areas of interest span across many topics including Training design and corporate knowledge management, Lean and continuous quality improvement, and more!

I recommend her book "Working with SMEs: A Guide to Gathering and Organizing Content from Subject Matter Experts". Additionally, we discussed some of her ideas from her most recent book "Retaining Expert Knowledge: What to Keep in an Age of Information Overload". 

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