In the two decades since the Sept. 11, 2001, attacks that killed nearly 3,000 people, annual memorials have been an opportunity for many to reflect and heal. For others, they are a constant reminder of shock and loss that remains as fresh as it was 20 years ago.

On this episode of "The Eagle," Times Union columnist Paul Grondahl recounts his experience covering the aftermath of the attacks from Ground Zero, something he never imagined he'd have had to do when he boarded an early train to Manhattan that morning on assignment for another story.

Business reporter Shayla Colon talks with her father about her mother's death in the South Tower collapse and the impact that tragic loss has had on their lives.

Finally, Capital Region residents who either lost loved ones in the attacks or who had helped with the search and rescue afterward reflect on what the 20-year anniversary means to them.

The situations described in this episode may be upsetting to some. Please listen with care.

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