Navigating the Customer Experience

200: Creating Employee Advocates: Nurturing Remarkable Retention in a Remote-Driven World with Joey Coleman


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Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he shares his first 100 Days® methodology for improving customer and employee retention with organizations around the world, for example, Whirlpool, Volkswagen Australia and Zappos.  

His Wall Street Journal #2 best-selling book, Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days, shows how to turn any sale into a lifelong customer. And his upcoming book,

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Navigating the Customer ExperienceBy Yanique Grant, Customer Experience Strategist, Entrepreneur

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