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【2005-10-27，四】ESL Podcast 72 - Calling Tech Support
Learn how to call technical support in English in this podcast.
Tags: Business, Daily Life
Audio Index: 16:48
I recently signed up for a new ISP for my office, using DSL. I managed to get the modem and the router configured properly, but now my email won't work. I dug out the manual that came with the modem and called the toll-free line for technical support . I'm not a big fan of most IT departments, but if something doesn't work, they're the only game in town.
I explained to the tech support person that I couldn't get my email to send or receive. He asked me if I had checked the Ethernet connection from the modem to the router, and I said I did. Then he asked if I had run any diagnostics on the email software, and if I was able to connect to the web. I said no to both of these questions. He told me he would submit a ticket and have the problem escalated to the next level. Someone should be calling me back, he said.
I won't hold my breath!
Script by Dr. Jeff McQuillan
Tags: Business, Daily Life
Audio Index: 16:48
I recently signed up for a new ISP for my office, using DSL. I managed to get the modem and the router configured properly, but now my email won't work. I dug out the manual that came with the modem and called the toll-free line for technical support . I'm not a big fan of most IT departments, but if something doesn't work, they're the only game in town.
I explained to the tech support person that I couldn't get my email to send or receive. He asked me if I had checked the Ethernet connection from the modem to the router, and I said I did. Then he asked if I had run any diagnostics on the email software, and if I was able to connect to the web. I said no to both of these questions. He told me he would submit a ticket and have the problem escalated to the next level. Someone should be calling me back, he said.
I won't hold my breath!
Script by Dr. Jeff McQuillan
查看节目原文：
https://www.lizhi.fm/1835974/2541667706670808070
View all episodes
Learn how to call technical support in English in this podcast.
Tags: Business, Daily Life
Audio Index: 16:48
I recently signed up for a new ISP for my office, using DSL. I managed to get the modem and the router configured properly, but now my email won't work. I dug out the manual that came with the modem and called the toll-free line for technical support . I'm not a big fan of most IT departments, but if something doesn't work, they're the only game in town.
I explained to the tech support person that I couldn't get my email to send or receive. He asked me if I had checked the Ethernet connection from the modem to the router, and I said I did. Then he asked if I had run any diagnostics on the email software, and if I was able to connect to the web. I said no to both of these questions. He told me he would submit a ticket and have the problem escalated to the next level. Someone should be calling me back, he said.
I won't hold my breath!
Script by Dr. Jeff McQuillan
Tags: Business, Daily Life
Audio Index: 16:48
I recently signed up for a new ISP for my office, using DSL. I managed to get the modem and the router configured properly, but now my email won't work. I dug out the manual that came with the modem and called the toll-free line for technical support . I'm not a big fan of most IT departments, but if something doesn't work, they're the only game in town.
I explained to the tech support person that I couldn't get my email to send or receive. He asked me if I had checked the Ethernet connection from the modem to the router, and I said I did. Then he asked if I had run any diagnostics on the email software, and if I was able to connect to the web. I said no to both of these questions. He told me he would submit a ticket and have the problem escalated to the next level. Someone should be calling me back, he said.
I won't hold my breath!
Script by Dr. Jeff McQuillan
查看节目原文：
https://www.lizhi.fm/1835974/2541667706670808070