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【2008-12-22，一】ESL Podcast 436 – Dealing With an Angry Client
When someone is mad at you, you need to say the right things. Learn how to talk to an angry customer in English in this episode.
Tags: Business
Audio Index:
Slow dialogue: 1:38
Explanations: 3:52
Fast dialogue: 12:49
Shawna: Hello, Shawna Davis.
Monty: Hello, Shawna. This is Monty Lofti at BMC. I need to talk to you about our ad that ran in your newspaper yesterday.
Shawna: Sure, Monty. Was there a problem?
Monty: Yes, there certainly was a problem. Instead of the picture of our model, there was a picture of a dog!
Shawna: That’s awful! I wasn’t aware of the substitution. On behalf of the newspaper, I sincerely apologize for the error.
Monty: I don’t think you understand the magnitude of the problem. Our slogan is: “Look in the mirror and this could be you!” Now do you get it? Our store is a laughingstock!
Shawna: I can’t tell you how sorry we are for this egregious mistake. We will certainly run a correction in tomorrow’s paper, and we will run a corrected version of your ad. That’s the least we can do. Is there anything else we can do to make amends for our mistake?
Monty: Yes, there is. I’d like the person responsible to be called on the mat for this.
Shawna: Rest assured. We take this matter very seriously. We’ll find out who is responsible and heads will roll.
Monty: Good. That’s what I wanted to hear.
Script by Dr. Lucy Tse
Tags: Business
Audio Index:
Slow dialogue: 1:38
Explanations: 3:52
Fast dialogue: 12:49
Shawna: Hello, Shawna Davis.
Monty: Hello, Shawna. This is Monty Lofti at BMC. I need to talk to you about our ad that ran in your newspaper yesterday.
Shawna: Sure, Monty. Was there a problem?
Monty: Yes, there certainly was a problem. Instead of the picture of our model, there was a picture of a dog!
Shawna: That’s awful! I wasn’t aware of the substitution. On behalf of the newspaper, I sincerely apologize for the error.
Monty: I don’t think you understand the magnitude of the problem. Our slogan is: “Look in the mirror and this could be you!” Now do you get it? Our store is a laughingstock!
Shawna: I can’t tell you how sorry we are for this egregious mistake. We will certainly run a correction in tomorrow’s paper, and we will run a corrected version of your ad. That’s the least we can do. Is there anything else we can do to make amends for our mistake?
Monty: Yes, there is. I’d like the person responsible to be called on the mat for this.
Shawna: Rest assured. We take this matter very seriously. We’ll find out who is responsible and heads will roll.
Monty: Good. That’s what I wanted to hear.
Script by Dr. Lucy Tse
查看节目原文：
https://www.lizhi.fm/1835974/2505203614715888646
View all episodes
When someone is mad at you, you need to say the right things. Learn how to talk to an angry customer in English in this episode.
Tags: Business
Audio Index:
Slow dialogue: 1:38
Explanations: 3:52
Fast dialogue: 12:49
Shawna: Hello, Shawna Davis.
Monty: Hello, Shawna. This is Monty Lofti at BMC. I need to talk to you about our ad that ran in your newspaper yesterday.
Shawna: Sure, Monty. Was there a problem?
Monty: Yes, there certainly was a problem. Instead of the picture of our model, there was a picture of a dog!
Shawna: That’s awful! I wasn’t aware of the substitution. On behalf of the newspaper, I sincerely apologize for the error.
Monty: I don’t think you understand the magnitude of the problem. Our slogan is: “Look in the mirror and this could be you!” Now do you get it? Our store is a laughingstock!
Shawna: I can’t tell you how sorry we are for this egregious mistake. We will certainly run a correction in tomorrow’s paper, and we will run a corrected version of your ad. That’s the least we can do. Is there anything else we can do to make amends for our mistake?
Monty: Yes, there is. I’d like the person responsible to be called on the mat for this.
Shawna: Rest assured. We take this matter very seriously. We’ll find out who is responsible and heads will roll.
Monty: Good. That’s what I wanted to hear.
Script by Dr. Lucy Tse
Tags: Business
Audio Index:
Slow dialogue: 1:38
Explanations: 3:52
Fast dialogue: 12:49
Shawna: Hello, Shawna Davis.
Monty: Hello, Shawna. This is Monty Lofti at BMC. I need to talk to you about our ad that ran in your newspaper yesterday.
Shawna: Sure, Monty. Was there a problem?
Monty: Yes, there certainly was a problem. Instead of the picture of our model, there was a picture of a dog!
Shawna: That’s awful! I wasn’t aware of the substitution. On behalf of the newspaper, I sincerely apologize for the error.
Monty: I don’t think you understand the magnitude of the problem. Our slogan is: “Look in the mirror and this could be you!” Now do you get it? Our store is a laughingstock!
Shawna: I can’t tell you how sorry we are for this egregious mistake. We will certainly run a correction in tomorrow’s paper, and we will run a corrected version of your ad. That’s the least we can do. Is there anything else we can do to make amends for our mistake?
Monty: Yes, there is. I’d like the person responsible to be called on the mat for this.
Shawna: Rest assured. We take this matter very seriously. We’ll find out who is responsible and heads will roll.
Monty: Good. That’s what I wanted to hear.
Script by Dr. Lucy Tse
查看节目原文：
https://www.lizhi.fm/1835974/2505203614715888646