The PeopleSoft Administrator Podcast

#201 - Troubleshooting DPK Issues


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This week on the podcast, Kyle shares some tips on escalating your SR's and what to expect when you do escalate. Dan dives into a DPK Password issue and how he approaches troubleshooting with the DPK.

Show Notes
  • How to Request Management Attention for your SR @ 2:30
  • Troubleshooting DPK Issues @ 18:30

Troubleshooting Steps

  1. Work to Replicate the issue/Look at code (if possible)
  2. MOS/Local Knowledge Base (wiki or tickets)
  3. Isolate the cause/Eliminate variables/Research Logs
  4. Attempt to understand the flow/technology/stack
  5. Develop root-cause theory
  6. Test to prove/disprove theory
...more
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