This week on the podcast, Kyle shares some tips on escalating your SR's and what to expect when you do escalate. Dan dives into a DPK Password issue and how he approaches troubleshooting with the DPK.

Show Notes

• How to Request Management Attention for your SR @ 2:30
• Troubleshooting DPK Issues @ 18:30

Troubleshooting Steps

1. Work to Replicate the issue/Look at code (if possible)
2. MOS/Local Knowledge Base (wiki or tickets)
3. Isolate the cause/Eliminate variables/Research Logs
4. Attempt to understand the flow/technology/stack
5. Develop root-cause theory
6. Test to prove/disprove theory