With 2020 in the rearview mirror, it’s time to take a bold look forward. Let’s dust off the Magic 8 Ball and see what’s ahead of us for 2021. Today I look at Bitcoin and cryptocurrency. Is this a fad that will go the way of pet rocks and the Macarena? Or is it time for marketers to begin to look at cryptocurrency as the future of online payments? It’s “Prediction Week” on the CXM Experience.